FAQ

Do you have a physical store?
Yes! We are located in Highland Park at 5151 York Blvd, Los Angeles, CA 90042. We are open Thurs-Sun 1PM-7PM. Hours are subject to change. 
What is your return policy?
At this time all sales are final. We will not accept returns or offer exchanges. Please don't hesitate to reach out with questions before a purchase to make sure it's the perfect fit! 
Tell me about shipping?
Items will be shipped within one week of purchase with any expected delays notified to the buyer within 48 hours of purchase. Shipping rates will differ depending on weight and size of items and delivery location, and can be calculated at checkout.
We are able to ship internationally. Please check rates upon checkout as they do vary upon region/country. Customers are responsible for paying any fees in customs and we do not refund international shipping charges.
We are not responsible for lost, stolen, or incorrectly delivered packages. 
How do I reach you?
Feel free to reach out at hello@shopkathleen.net. You can also give us a call at (213) 373-3367 or DM us @shop.kathleen.