FAQ


Do you have a physical store?
Due to a confluence of factors, the Kathleen storefront on York Blvd in Highland Park is no longer in operation. Thank you for visiting us the past two years <3

What is your return policy?
AT THIS TIME ALL SALES ARE FINAL. This includes gift card sales. As a newer, independent business, we are unable to accept returns, cancellations, or offer exchanges. Please don't hesitate to reach out with questions before a purchase to make sure it's the perfect fit! 

Tell me about shipping?
Items will be shipped out at as soon as possible, but may take up to 3 business days after the date the order is placed.
Shipping rates will differ depending on weight, size, and can be calculated at checkout.
ATTENTION - DUE TO COVID19 WE ARE LIMITING OUR TRIPS TO THE POST OFFICE. AS A RESULT, DELAYS IN USUAL SHIPPING TIMES MAY OCCUR. THANK YOU FOR UNDERSTANDING. 
 
ATTENTION - DUE TO COVID19 AND USPS POSTAL COMPLICATIONS, THE WAY WE SHIP INTERNATIONALLY AT A MORE AFFORDABLE PRICE - THROUGH FIRST CLASS INTERNATIONAL - IS SEVERELY DELAYED. WHILE WE ARE STILL OFFERING THIS OPTION, PLEASE BE AWARE THAT DURING THIS TIME ORDERS COULD TAKE UP TO 3 MONTHS OR MORE TO BE DELIVERED. IF YOU WOULD LIKE YOUR ORDER TO ARRIVE MORE QUICKLY, PLEASE CHOOSE PRIORITY MAIL.  We are able to ship internationally. Please check rates upon checkout as they do vary upon size/weight of item ordered. We ship First Class International, which is expected to have a shipping time of 7-21 business days once sent out, or Priority Mail which is expected to take 6-10 business days.

Customers are responsible for paying any fees in customs and we do not refund international shipping charges. Please reach out with any international shipping questions. 

PLEASE REACH OUT IF YOU NEED EXPRESS SHIPPING OR WOULD LIKE TO ADD INSURANCE ONTO YOUR INTERNATIONAL ORDER!

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR INCORRECTLY DELIVERED PACKAGES. ONCE AN ITEM IS HANDED OFF, THE PACKAGE FALLS UNDER THE RESPONSIBILITY OF USPS.

Do You Offer Local Drop Off?
We do! On offers $75 and up we offer $5 local delivery to select areas around Northeast Los Angeles. This charge helps to cover part of our gas cost and time spent driving. Please enter your zip code at checkout to see if you are eligible for drop off service :)

Do You Offer Styling or Stylist/Artist Pulls
At this time we are no longer offering stylist pulls. We do, however, love to collaborate with artists and offer our own Kathleen styling services! Feel free to reach out with any questions or proposals :) 
ATTENTION - DUE TO COVID19 WE ARE PAUSING PHYSICAL COLLABS. HOWEVER, WE WOULD LOVE TO HEAR YOUR IDEAS FOR VIRTUAL COLLABORATIONS DURING THESE STRANGE AND UNCERTAIN TIMES! 

How do I reach you?
Feel free to reach out at hello@shopkathleen.net. You can also give us a call at (213) 373-3367 or DM us on Instagram @shop.kathleen.