FAQ


Do you have a physical store?
Yes! We are located in Highland Park at 5151 York Blvd, Los Angeles, CA 90042. We are open Thurs-Sun 1PM-7PM. Hours are subject to change.
ATTENTION - DUE TO COVID19 OUR PHYSICAL LOCATION IS CLOSED UNTIL FURTHER NOTICE!

What is your return policy?
AT THIS TIME ALL SALES ARE FINAL. This includes gift card sales. We will not accept returns or offer exchanges. Please don't hesitate to reach out with questions before a purchase to make sure it's the perfect fit! 

Tell me about shipping?
Items will be shipped out at as soon as possible, but may take up to 2 business days after the date the order is placed.
Shipping rates will differ depending on weight, size, and can be calculated at checkout. We ship Priority Mail which is expected to have a shipping time of 2-3 business days once sent out.
ATTENTION - DUE TO COVID19 WE ARE LIMITING OUR TRIPS BOTH TO OUR PHYSICAL LOCATION AND THE POST OFFICE. AS A RESULT, DELAYS IN USUAL SHIPPING TIMES MAY OCCUR. THANK YOU FOR UNDERSTANDING. 
 
ATTENTION - DUE TO COVID19 AND USPS POSTAL COMPLICATIONS, WE ARE PAUSING INTERNATIONAL SHIPPING AT OUR USUAL, MORE AFFORDABLE PRICE OF FIRST CLASS INTERNATIONAL AT THIS TIME. ALL INTERNATIONAL ORDERS WILL BE SHIPPED PRIORITY IN AN EFFORT TO GET YOUR ORDERS TO YOU MORE EFFECTIVELY. We are able to ship internationally. Please check rates upon checkout as they do vary upon size/weight of item ordered. We ship First Class International, whic is expected to have a shipping time of 7-21 business days once sent out.

Customers are responsible for paying any fees in customs and we do not refund international shipping charges. Please reach out with any international shipping questions. 

PLEASE REACH OUT IF YOU NEED EXPRESS SHIPPING OR WOULD LIKE TO ADD INSURANCE ONTO YOUR INTERNATIONAL ORDER!

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR INCORRECTLY DELIVERED PACKAGES.

Do you offer in-store pickup?
We offer in-store pickup on online orders. If you live in the Greater Los Angeles area and wish to pick up you can select our "Los Angeles In-Store Pickup" option upon checkout. Packages can be picked up Thurs-Sun 1-7PM.
ATTENTION - DUE TO COVID19 WE ARE PAUSING IN-STORE PICKUPS. IF YOU LIVE IN LOS ANGELES IN THE FOLLOWING AREAS...HIGHLAND PARK, MT WASHINGTON, EAGLE ROCK, LINCOLN HEIGHTS, MONTECITO HEIGHTS, CYPRESS PARK, GLASSELL PARK, CHINATOWN, FROGTOWN, ATWATER VILLAGE, SILVER LAKE, ECHO PARK, OR ELYSIAN VALLEY...WE ARE OFFERING FREE NO CONTACT DROP OFF DELIVERIES FOR $5 ON ORDERS WITH A MINIMUM OF $20 AT CHECKOUT. 
All drop-offs will be made within 48 hours of purchase-any information regarding delays will be sent by email.
WE ARE NOT RESPONSIBLE FOR STOLEN OR MISSING DELIVERIES!

Do You Do Stylist/Artist Pulls
We LOVE to work with others when we can! Please reach out.
ATTENTION - DUE TO COVID19 WE ARE PAUSING PHYSICAL COLLABS. HOWEVER, WE WOULD LOVE TO HEAR YOUR IDEAS FOR VIRTUAL COLLABORATIONS DURING THESE STRANGE AND UNCERTAIN TIMES.

How do I reach you?
Feel free to reach out at hello@shopkathleen.net. You can also give us a call at (213) 373-3367 or DM us on Instagram @shop.kathleen.