FAQ


Do you have a physical store?
Yes! We are located in Highland Park at 5151 York Blvd, Los Angeles, CA 90042. We are open Thurs-Sun 1PM-7PM. Hours are subject to change. 
What is your return policy?
At this time all sales are final. We will not accept returns or offer exchanges. Please don't hesitate to reach out with questions before a purchase to make sure it's the perfect fit! 
Tell me about shipping?
Items will be shipped within 48 hours of purchase with any expected delays notified to the buyer within 24 hours of purchase. Shipping rates will differ depending on weight, size, and can be calculated at checkout.
We are able to ship internationally. Please check rates upon checkout as they do vary upon region/country. Customers are responsible for paying any fees in customs and we do not refund international shipping charges. Please reach out with any international shipping questions. 
PLEASE REACH OUT IF YOU NEED EXPRESS SHIPPING
We are not responsible for lost, stolen, or incorrectly delivered packages.
Do you offer in-store pickup?
We do! If you live in the greater Los Angeles area and wish to pick up you can select our "Los Angeles In-Store Pickup" option upon checkout. Packages can be picked up Thurs-Sun 1-7PM.
Do You Do Stylist/Artist Pulls
We LOVE to work with others when we can! Please reach out.
How do I reach you?
Feel free to reach out at hello@shopkathleen.net. You can also give us a call at (213) 373-3367 or DM us @shop.kathleen.